1. General

1.1 All sales are final. No refunds or exchanges are possible.

1.2 The Intro Offers are non-refundable and non-extendable.

1.3 Payment for monthly membership is taken on date of purchase and each month thereafter unless cancelled. Minimum contract terms apply.

1.4 We reserve the right to make changes to our class timetable and pricing structure at any time. Price changes to monthly memberships will be communicated to membership holders via email at least one month in advance.

2. CLASS BOOKINgs

2.1 You must book your class in advance in order to guarantee your space, even if you have a Class Pass or Membership.

2.2 If the class is fully booked you can join the waitlist. Please note, you will need to have a valid payment option to join. If you are on the waitlist and a space opens up (due to a cancellation) and you are next in line, you will receive an auto-email notifying you that you have been added to the class register. This service is fully automated and can reach you at any time. If you receive the notification email at short notice (less than 1 hour) and cannot attend the class please email us at info@croydonyogahub.com to let us know.

3. CANCELLATION

3.1 If you book a class which you can no longer attend, you must cancel via your Momence account.

3.2 Our class cancellation policy is 6 hours:
Early cancellations: Class bookings cancelled in advance of 6 hours of the class commencing will be credited to your Momence account.
Late cancellations: Cancellations made within 6 hours of the class commencing will not be credited back to your account or refunded.
No shows: These will be treated as a late cancellation and no passes will be credited back to your account or refunded.

3.3 Late cancellations and no shows on bookings made with any Unlimited Monthly pass, Annual Unlimited pass or Unlimited Intro pass will automatically be charged at £3 each time. No charge will be applied for late cancellations and no shows on Livestream class bookings.

3.4 No pass can be shared with another person apart from through the use of guest passes.

3.5 Credit on account or refund will be provided if the class is cancelled by the studio.

3.6 If you wish to cancel your membership, you must notify the studio via the Cancellation Form at least 7 days before your next billing date. The option to cancel your membership is only available after completing the minimum contract period.

3.7 Annual memberships are purchased with an upfront payment and are therefore not eligible for cancellation regardless of usage.

4. Extensions

4.1 Class packs (5 or 10 credits) are valid for 3 months. Drop-in class passes are valid for 1 month. The validity of class packs and drop-in classes can not be extended.

4.2 The validities of the introductory passes are non-extendable.

4.3 Memberships can be ‘paused’ for up to 3 months each year. The membership can only be paused for complete months at a time, not for days or weeks. You must notify the studio at least 7 days before the start date of the pause via the Membership Pause Form. The option to pause your membership is only available after completing the minimum contract period. The option to pause is not available on the Annual or 6 month membership.

5. WORKSHOPS AND COURSES

5.1 Workshops and courses are not refundable and refunds are not available for missed sessions, unless cancelled by the studio.

5.2 Workshops and course credits are only valid for the course dates booked and are not transferrable.

6. TIMEKEEPING

6.1 We lock our doors when class begins. This helps ensure that class starts on time and our teachers can give their students their full attention! If you arrive late, please don’t ring the bell. Come back another time and arrive 5-10 minutes before the start time. You will not receive a refund.

6.2 If you're more than 10 minutes early to a class, please don't ring on the bell as you may disturb a class in progress.

7. Concessions

7.1 10% discount given to students, seniors, blue light card holders and people receiving Universal Credit (proof required for all concessions).

7.2 Concessions discount cannot be combined with any other discount and cannot be used for the Founding Membership or the purchase of Gift Cards.

8. STudio etiquette

8.1 All mats and props are provided. You must clean the studio mat after use with the spray bottles and cloths provided.

8.2 Students are responsible for their own belongings. Please email info@croydonyogahub.co.uk if you think you may have left something at the studio. Items left unclaimed after 1 month will be removed.

8.3 Only people booked to participate in a session may be in the studio.

8.4 We are entitled to ask you to leave the studio if you display any anti-social or discriminatory behaviour. This is at the teacher’s discretion. Please see our Discrimination Policy.

9. Private sessions

9.1 Payment for all private sessions is to be made in full at least 48 hours in advance via bank transfer.

9.2 Private Tuition Sessions can be rescheduled with 24 hours notice. Cancellations with less than 24 hours notice will not be rescheduled and will still be charged. Cancellations must be made by emailing the studio info@croydonyogahub.co.uk.

9.3 Blocks of 5 private sessions expire 2 months from the date of purchase.